Christmas Terms and Conditions

TERMS, CONDITIONS AND IMPORTANT INFORMATION
  1. No refunds will be given under any circumstances including children that do not attend.
  2. ‘Afternoon Tea with Father Christmas’ arrangements are made via Afternoon Tea with Father Christmas booking request form and a unique ID is provided. Requests are responded to in the order of the time/date received and at various times. Your request is important to us  – please be patient.
  3. Washbrooks will do all possible to accommodate your first choice of date. However, ‘Afternoon Tea with Father Christmas’ is likely to be very popular and please note you may need to have an alternative date as there are a limited number of spaces available on each date.
  4. If you want to share with friends/family who have already booked, you must add their unique ID into your booking request form.
  5. The booking request form is required to make a booking, along with agreement and acceptance of terms, conditions and important information. Once we have received your form we will review your information. We will contact you via email to confirm your booking and arrange payment.
  6. We are unable to take provisional bookings/hold bookings.
  7. a) All bookings have to be made in advance and are £20 per child regardless of the age of the child, b) The £20 charge applies to all children including those that are season ticket holders, c) The £20 charge and any items added i.e. upgraded drinks, reindeer food, additional adults/over 60’s, adult afternoon teas etc relating to ‘Afternoon Tea with Father Christmas’ are non-refundable.
  8. Payment for ‘Afternoon Tea with Father Christmas’ is required at the time of the receipt of the payment due email. At this time please double check the date and number of children is as expected and advise immediately by return email if not as expected. Please send an email confirming that the payment has been made so we can confirm your booking. The ‘Afternoon Tea with Father Christmas’ booking is not secured until payment is received and email confirming payment has been sent.
  9. A final confirmation email will be sent for the ‘Afternoon Tea with Father Christmas’ after payment.
  10. The £20 per child charge for ‘Afternoon Tea with Father Christmas’ includes one accompanying adult FREE admission to the farm only and does not include refreshments.
  11. On the day of your ‘Afternoon Tea with Father Christmas’ visitors are welcome to arrive from 9:30am to enjoy the indoor and outdoor play areas, our traditional farm animals in the animal barn & the paddocks and visit the Nativity scene in the animal barn.
  12. Please be aware that any extra adults/over 60’s will be charged at normal admission prices.
  13. On the day of your ‘Afternoon Tea with Father Christmas’
    • Afternoon tea served at 3:00pm in the tearoom – please arrive promptly
    • Please advise a member of staff the name that the booking was made under
    • You will be seated on arrival
    • Every child will have the opportunity to meet Father Christmas and this will be managed by Washbrooks staff
    • Every £20 ‘Afternoon Tea with Father Christmas’ booking includes a small gift
    • Additional charges will apply if there are any extras on the day
    • Our full menu is available too for adults and children. Please order at the counter and we will bring it to your table
    • Please ensure children dress according to weather conditions as the play areas and animal barn will be open. Please note our indoor play is not heated.
    • Admission to Washbrooks and use of facilities are subject to the published closing time of 5pm
  14. Only food and drink purchased at Washbrooks can be consumed in the tearoom. Outdoor areas and outdoor picnic benches are available to all visitors.
  15. Under normal circumstances Washbrooks is open 357 days a year (which includes the days of ‘Afternoon Tea with Father Christmas’), but if forced to close due to circumstances beyond its control, ‘Afternoon Tea with Father Christmas’ bookings cannot be refunded.
  16. Washbrooks is continually replacing, improving facilities and/or introducing new ones. In line with this, we reserve the right to withdraw or introduce charges to, amend or discount attractions & opening times at any given time without prior notice or compensation.
  17. Personal or verbal abuse of staff will not be tolerated and Washbrooks reserves the right to refuse admission.
  18. Washbrooks is committed to protecting and respecting your privacy.
  19. Washbrooks will keep your details on file under the regulations of the Data Protection Act 1998 and will not give to third parties. The Data Protection Act was replaced by the General Data Protection Regulation (GDPR) on 25th May 2018.
  20. Our privacy policy can be found on our website www.washbrooks.co.uk.  
  21. Children 15 years and under must be accompanied by an individual aged 16 years or over..
  22. Washbrooks ‘Afternoon Tea with Father Christmas’ information and terms and conditions will be provided when enquiring about ‘Afternoon Tea with Father Christmas’ and is available on our website www.washbrooks.co.uk.
  23. ‘Afternoon Tea with Father Christmas’, special offers and marketing will be sent using the email provided.
  24. If you have a query/question regarding ‘Afternoon Tea with Father Christmas’ please get in touch christmas@washbrooks.co.uk.

1st October 2024