UPDATED – 27th June 2024
These Frequently Asked Questions provide useful and important information for a visit you are planning, whilst on site and after your visit. Additionally, they incorporate long standing considerations for Covid-19.
For the duration of your visit you will need to shadow your children to ensure they are following all guidelines.
Our staff are not responsible for ensuring your children are following guidelines.
Whilst visiting please remember the importance of washing hands using soap and hot water and to dry hands thoroughly (the sanitising of hands is not a substitute for hand washing).
The safety, well-being and health of our visitors is, as always, our top priority.
We look forward to welcoming you to the wonderful world of Washbrooks.
Farm
The farm is open every day from 9:30am to 5pm.
Please note: On Christmas Eve the farms closes at 3pm. We are closed from 25th December until 1st January inclusive and re-open on Tuesday 2nd January at 9:30am.
All admission prices can be found here.
Please note the important advice for visitors and how you can protect yourselves on your visit.
– Washbrooks ‘Be safe around animals’ and ‘important information’ leaflet provided at entry.
– Health and Safety Executive leaflet
– Frequent Handwashing
* Primary control in preventing ill health
* Most effective method of removing dirt and contamination remains hand washing with soap and running water followed by hand drying.
* Supervise and/or assist children with handwashing.
Please do take some time to read this information before your visit, for guidance during your visit.
The safety and well-being of our visitors and staff is, as always our top priority.
The animal barn, outdoor play area, indoor play, pedal area and brook walk.
The tearoom is open and menu is available. Customers can order food/drink to eat in or takeaway. Customers can find their own table in the Tearoom to sit at and order from the counter.
The gift/toy shop is open.
All day entrance to the farm and unlimited access to outdoor play, indoor play, animal barn, pedal area and brook walk.
No. We aren’t taking any advance/online bookings.
All tickets are purchased at the entrance on the day. No names can be left on the door.
At the admission desk, one carer will be eligible for free entry to each paying disabled visitor upon production of DLA/PIP letter dated within the last 2 years. Please note carers must be 16 or over.
Yes. We accept payment by card or cash.
No. Our car park is free.
We have plenty of parking and overflow car park for busy days. Near the entrance are signed disabled bays.
We ask that visitors park sensibly and respect the space of others and take care in the car parks.
Yes. Outdoor picnic areas are provided.
No. Children 15 years and under must be accompanied by an individual aged 16 years and over.
No – but we would recommend on a damp/wet day. Please ensure children dress according to the weather conditions. Also make sure adults wrap up warm too!
Our Tearoom offers a selection of hot meals and sandwiches for adults and children, and a range of hot and cold drinks, snacks and confectionery too.
The kiosk opens seasonally serving hot and cold drinks, cakes, crisps, sweets, ice cream and lollies.
All our food is freshly prepared to order. Please be patient with us.
Yes. Outdoor picnic areas are available to all visitors.
No food or drink to be taken into the animal areas or indoor play areas.
Only food and drink purchased at Washbrooks can be consumed in tearoom.
No picnics in the tearoom.
No. Dogs (except guide dogs) are not permitted on the farm.
Yes. Please ask any member of staff to point you in the right direction.
Visitors are asked to refrain from smoking and vaping in the vicinity of children.
The majority of the farm is accessible for wheelchair users with a mixture of stone paths, concrete and grass.
There are wide entrances to all buildings. The disabled toilet is NOT fully equipped.
The far field walk may be harder for wheelchair users as the stone paths that surround the paddocks are rugged and there are slight inclines in places.
No. However, visitors are welcome to bring their own.
Yes. You will need to exit through the gift shop/main entrance and show your ticket when you come back in.
Most visitors spend the day enjoying the fresh air and fun at Washbrooks.
We do offer a reduced rate of a free adult with paying school child after 3.30pm which applies weekdays during term time only.
Our indoor play offers slides, ball pit, climbing area and ball cannons. Within the indoor play is the Castle area for toddlers and the under 5’s.
The pedal area is covered and is located outside the indoor play area and has ride on tractors and scooters.
The animal barn is covered and designed so that children can enjoy excellent views of the animals all year round.
We would recommend you have a good look at available activities and decide on value to you and your family before making a decision to visit.
Washbrooks is ideally suited for the under 8’s.
Please note: our indoor play is not heated.
We do not have a cash machine. There are a number of cash machines located in the nearby village of Hurstpierpoint.
If you require first aid, please ask any member of staff and they will summon assistance. Washbrooks has a defibrillator onsite.
If you think you have left something behind, please email info@washbrooks.co.uk to see if we have it. If we find your missing item, we will contact you within 10 business days of us receiving your enquiry. Please note that all items are kept for a length of fourteen days from the day the item is found. If you have not heard from us within this time, we have unfortunately been unable to locate your item.
Please note if your enquiry is in relation to a piece of lost property that may have been in contact with bodily fluids, or is perishable, that such items are disposed of immediately for hygiene and sanitary reasons. This does include bottles.
Yes. It’s located in the Tearoom. Our shop sells a range of tractors, soft toys, novelty and pocket money toys.
We don’t sell sun hats or nappies – please come prepared.
Yes. Gift vouchers for admission and individual membership can be purchased in the tearoom or over the phone.
We’re afraid not. We have no agreements with any websites authorising a discounted price.
Yes – Ideally up to Key Stage One. Please email info@washbrooks.co.uk for details.
Yes. Join from 2nd January each year. Our membership is great value, giving unlimited access to the farm, indoor and outdoor play. £90 for individual membership (3 years and over). Valid from 2nd January to 24th December. Please see our membership page for our membership terms and conditions.
Yes we do.
– If you are interested in booking or have a question please email parties@washbrooks.co.uk and include a contact number.
– Please see our parties page for our party information, terms and conditions.
Animals
A variety of traditional farm animals. Our animals section has more information.
No not for general admission.
If you are visiting as a school, preschool or nursery visit this is included as part of EYFS and Key Stage 1 package.
No. We do not allow visitors to feed our animals.
Tearoom
Our tearoom is open every day from 9:30am to 4pm.
Please note: On Christmas Eve the tearoom closes at 3pm. We are closed from 25th December until 1st January inclusive and re-open on Tuesday 2nd January at 9:30am.
We are encouraging card payment via contactless where possible and we will accept cash.
Yes. Everyone is welcome to visit the Tearoom.
Please note if you change your mind and would like to enter the farm you can purchase an admission ticket.
Yes. Please speak to our staff before you order food if you would like to know about our ingredients. Whilst every effort is made to minimise cross contamination, we operate a small kitchen. Therefore, there is a risk of cross contamination with regard to allergens.
Yes. All visitors to the Tearoom are welcome in our gift/toy shop. Come and browse our range of tractors, soft toys, novelty and pocket money toys – plenty of presents to choose from.
Yes. Gift vouchers for admission and individual membership can be purchased in the tearoom or over the phone.
Yes. Please ask any member of staff to point you in the right direction.
No. Only food and drink purchased at Washbrooks can be consumed in tearoom.
No. Customers can find their own table to sit at and order from the counter.
Play
Washbrooks is ideally suited to the under 8’s.
Yes. There are some age restrictions to our play areas. Clear signage is in place indicating appropriate use and age restrictions.
Yes we do. Including jumping pillow, sandpits, swings and trampoline for our younger visitors.
No. Please remember an extra pair – just in case.
Seasonal
On Christmas Eve the tearoom closes at 2pm and the farm at 3pm.
We are closed from 25th December until 1st January inclusive and re-open at 9:30am on Tuesday 2nd January 2024.
A wide range and variety of gifts and toys can be found in our shop throughout the year.
Yes. Gift vouchers for admission and individual membership can be purchased in the tearoom or over the phone.
A great Christmas present idea!
Covid-19
– There are no restrictions on how many people can meet in any setting indoors or outdoors.
– Face coverings are no longer required.
– Before visiting, we would recommend you have a good look at available activities and decide on value to you and your family before making a decision to visit.
– Washbrooks is ideally suited for the under 8’s.
– We ask visitors to respect and be considerate of those who may wish to take a more cautious approach.
– Please be patient and kind to our staff as they may still be adapting to change.
– The owners will be available to chat to you about any aspect of your visit.
– For the Government Guidance ‘People with symptoms of a respiratory infection including Covid-19‘ please click https://www.gov.uk/guidance/people-with-symptoms-of-a-respiratory-infection-including-covid-19
We will continue monitoring outgoing visitors as well as those incoming. We don’t envisage it being a problem, but there is a small chance and especially on bank holidays and school holidays. Should we reach capacity we will operate a one in one out policy.
– Washbrooks ‘important information’ leaflet provided on entry
– We’ve always had regular cleaning schedules and enhancements have been made
– Hand sanitiser available and hand washing facilities remain
– Ongoing staff training
– Regular monitoring which will allow us to amend and update any procedures quickly
Additionally at food service points
Tearoom
– We have made changes to the Tearoom layout and operation.
– A laminated menu which has been cleaned will be provided.
– Customers can order food/drink to eat in or takeaway.
– Customer self service of cutlery or condiments. Handwashing facilities and hand sanitiser available nearby.
– Water jugs and cups will be provided.
– Customers can find their own table in the Tearoom to sit at and order from the counter.
Takeaway service
– A takeaway food and drink service available from the Tearoom.
– A laminated menu which has been cleaned will be provided.
– Once your order has been placed you will be asked to wait outside the Tearoom.
– When ready, our staff will bring your order to you.
– Customer self service of cutlery or condiments. Handwashing facilities and hand sanitiser available nearby.
– More takeaway packaging will be used to limit surface contact.
– Customers are encouraged to dispose of packaging to reduce risk.
Kiosk (open seasonally)
– A takeaway drinks and confectionary service is available through a hatch.