Party Terms and Conditions

TERMS, CONDITIONS AND IMPORTANT INFORMATION
  1. No refunds will be given under any circumstances.
  2. We are unable to take provisional bookings.
  3. Parties are unsupervised by Washbrooks staff. Please make sure sufficient adults in attendance.
  4. Contact details are required to fulfil the terms and conditions of booking a party.
  5. The party room hire charge of £30 is payable at the time of booking. An email confirmation will be sent for the party booking after payment.
  6. Your party booking entitles you to party room hire for a two hour period which is specified at the time of booking.
  7. The £30 party room hire is non-refundable.
  8. Should multiple 2 hour periods be required, £30 will apply to each session booked.
  9. Additional charges will apply if there are any extras.
  10. If you are unable to host your party on the session booked an alternative time and date can be offered, availability permitting.
  11. NO access to the party room until your allocated time.
  12. Please leave the party room promptly at the end of your allocated time.
  13. If you are a member attending a party, please bring your membership card. Please note if the child invited does not have a membership card or is not yet 3, another individual’s card does not automatically entitle admission. The child admission would be as per party rate.
  14. The party rate is one free adult with every paying child. Any additional person(s) will need to pay normal admission price at the till.
  15. Please ask your party guests to ensure children dress accordingly to weather conditions.
  16. NO facilities are available to store food, birthday cakes and/or presents prior and/or after the party.
  17. There is a power supply in the Stable Room and Chalet if you want to play music.
  18. NO kettles/urns are to be used in the party rooms.
  19. There are no table coverings.
  20. If you are planning to bring decorations for the Stable Room these are restricted to the pin board only. No fixing materials (including blu tack, sellotape and drawing pins etc) are to be used in other areas.
  21. You are welcome to decorate The Chalet. Please use fixing materials such as blu tack, sellotape and drawing pins etc. considerately.
  22. Under normal circumstances Washbrooks is open 357 days a year, but if forced to close due to circumstances beyond its control, parties cannot be refunded.
  23. Washbrooks is continually replacing, improving facilities and/or introducing new ones. In line with this, we reserve the right to withdraw or introduce charges to, amend or discount attractions & opening times at any given time without prior notice or compensation.
  24. Personal or verbal abuse of staff will not be tolerated and Washbrooks reserves the right to refuse admission.
  25. Washbrooks will keep your details on file under the regulations of the Data Protection Act 1998 and will not give to third parties. The Data Protection Act was replaced by the General Data Protection Regulation (GDPR) on 25th May 2018.
  26. If you would like to receive content from us via email, you will need to sign up for latest news and offers through www.washbrooks.co.uk.
  27. Our privacy policy can be found on our website www.washbrooks.co.uk.
  28. Children 15 years and under must be accompanied by an individual aged 16 years or over.
  29. Washbrooks party information and terms and conditions will be provided when enquiring about a party and is available on our website www.washbrooks.co.uk.

10th November 2021