Covid-19 FAQ's

Covid-19 Faq's

We are delighted to let you know we opened on Monday 6th July with some restrictions.

The safety, well-being and health of our visitors is, as always, our top priority.

From Monday 14th September please follow Government legislation when meeting friends or family you do not live with (or have formed a support bubble with) you must not meet in a group of more than 6.

Please follow all government guidelines. Maintain distance, observe good hygiene, frequent hand-washing and be aware of others during your visit.

It is important we work collectively to ensure the safety of all those that visit or work at Washbrooks. You will need to shadow children to ensure they are safely following all guidelines. Our staff are not responsible for ensuring your children are following procedures.

The owners will be available to chat to you about any concerns and please remember this will be a constantly evolving situation based on the latest advice.

Please be patient and kind to our staff as they are as new to all of this as you are.

Please do not visit if you or your children are feeling unwell, you have Covid-19 symptoms or have possibly been exposed to someone who has been diagnosed with Covid-19 (or with symptoms).

As you can imagine this has been a turbulent period for Washbrooks Farm. We have made a huge effort to comply with all guidelines. If you have any concerns please find the owners immediately.

We look forward to welcoming you back to the wonderful world of Washbrooks.


We are open every day from 9:30am to 5pm. Tearoom shuts at 4pm.

The animal barn, outdoor play area and the Barnyard Peddle Area will be open.

The tearoom will be open. Table service has been introduced for those that wish to use the tearoom. However, please be aware that this is a new procedure to us, and service will be slower than before.

A full menu takeaway service is available.

The gift shop will be open, and we would ask you remain vigilant of those nearby and follow the social distancing measures.

The indoor play area remains closed due to current government advice.

The tractor and trailer ride will not be available under current guidelines.

This will be subject to change. Updates will be provided regularly.

Outdoor picnic areas are provided.

The Stable Room will remain closed.

The Marquee will available and we would ask you to remain vigilant of those nearby and follow social distancing guidelines.

We have decided to reopen The Chalet however the tables have been placed in a socially distanced manner. We will have to close the facility if distancing is not observed.

Admission prices will remain the same.

We would recommend you have a good look at available activities and decide on value to you and your family before you make a decision to visit us.

No. Tickets are purchased at entrance.

We are encouraging card payments via contactless where possible and we will accept cash.

Things will be a bit different.

We advise you to plan ahead and prepare your children prior to visiting.

Please click here to view for important information that is provided on entry

No. We ask that you park sensibly and respect the space of other visitors.

There is a very small chance that if we are inundated with visitors that we may have to turn you away. We don’t anticipate this being an issue. We will be monitoring outgoing visitors as well as those incoming.

We are not taking any party bookings at present due to Government guidelines.

  • We encourage card payments.
  • We’ve always had regular cleaning schedules in place and enhancements have been made.
  • One-way systems have been added in certain areas.
  • We have increased onsite signage.
  • We have installed hand sanitiser points around the site and the hand washing facilities remain.
  • We have carried out staff training prior to re-opening.
  • The indoor play remains closed due to current government advice.
  • The tractor and trailer ride will not be available under current guidelines.
  • We will be regularly monitoring will to allow us to amend and update any procedures quickly.
  • The safety and well-being of our staff and visitors is our priority.

Tearoom

  • We have made changes to the tearoom layout and operation.
  • Table service has been introduced.
  • Visitors will have to wait to be seated.
  • Tables will be cleaned before each customer use.
  • A laminated menu which has been cleaned before each customer use will be provided.
  • Cutlery and condiments will be handed with your order and will not be available for - self-service.
  • Water will be provided on request.
  • Should you wish to add to your order please ask your server.
  • Payment will be made from your table.

Takeaway service

  • A takeaway food and drink service are available from the tearoom.
  • A laminated menu which has been cleaned before each customer use will be provided.
  • Payment will be made at till point which has a Perspex screen.
  • Once your order has been placed you will be asked to wait outside the tearoom.
  • When ready, our staff will bring your order to you.
  • More takeaway packaging will be used to limit surface contact.
  • Customers are encouraged to dispose of packaging to reduce risk to staff.

Kiosk

  • A takeaway drinks and confectionary service is available through a hatch.
  • Payment preferably by card.

From 24th July laws were introduced for face coverings. Government guidance advises face coverings are not required in hospitality settings and at visitor attractions. It is your choice to use one and the exception to this is that they are to be used in our shop area. Our staff are not required to wear a face covering but will be supported if they wish to.

For annual memberships that have not expired from Monday 6th July we will add 107 days onto the expiry date shown on your card.

If your card expired during the time we were closed, we will add the relevant number of days that you missed out on.

In both scenarios we will not be issuing new cards but will change the expiry date.

Memberships will be available when we re-open.